Regional Manager, Staffing Industry

Empire Workforce Solutions

Are you ready for the next major step in your Professional Staffing Career? Empire Workforce Solutions is looking for a Leader to oversee and grow our presence in New Jersey! Read below….

Regional Manager- Staffing

The Regional Manager is fully accountable for the long-term evolution of the client’s staffing operations including the overall direction and operational management of all business activities. This role is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of staffing services. This role oversees branch staff- including coaching, performance reviews, removal from assignments, and exit interviews. This role has two key responsibilities- increasing growth and headcount for the Elizabeth region and growing the client base. In addition, the ideal candidate:

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations

• Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals

• Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent

• Delivers client customized new hire orientations

• Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations (using CRM, time/attendance software)

• Proactively identifies and raises issues around limited and/or excess staff capacity

• Collaborates with the client to address and resolve staff interpersonal, personal, and/or professional development needs

• Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates

• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations

• Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client

• Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends associate assignments

• Conducts audits related to brand and regulatory requirements

Does this sound like you?

• Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management

• 2+ years of progressive responsibility in operations management and leadership – experience in logistics and warehousing environments highly preferred

• Solid understanding in all areas of staffing

• Demonstrable success managing a team or process

• Able to lead, organize and build effective and diverse teams

• Must have seasoned critical thinking and problem-solving skills

• Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis

• Ability to communicate professionally and effectively across all platforms

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