Customer Service Representative $2123$ Oakland CA

Empire Workforce Solutions, Hayward Branch

Empire Workforce is looking for a Customer Service Representative for one of our clients located at Oakland.

  • Pay rate: $21 – $23
  • Location: West Oakland
  • Temp – to Hire
  • Schedule: Monday – Friday 8am – 5 pm

Qualifications

  • 6+ month of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Transportation experience
  • Excellent verbal and written communication skills

Responsibilities

  • As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues
  • Bill shipments pursuant to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

Call or text us to schedule an interview at 510 463 1962

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