Customer Service Representative

Primary Customer Service Representative Job Responsibilities:

Previous Call Center & customer service experience required. We really need people with call center experience as it relates to high volume customer calls ordering from an extensive list of products.

Serve customers by providing product and service information;
Resolve product and service problems, & order entry.

Customer Service Representative Job Duties:

*Attract potential customers by answering product and service questions; suggest information about other products and services.
*Open customer accounts by recording account information into NetSuite operating system.
*Maintain customer records by updating account information into NetSuite operating system.
*Input orders into NetSuite operating system.
*Resolves product or service problems by clarifying and recording of the customer’s complaint in NetSuite operating system;
Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction/adjustment; follow up to ensure resolution.
*Assist with candy packaging needs
*Other job duties as assigned

Customer Service Representative Skills and Qualifications:
Required:
High school diploma or equivalent
General computer knowledge/skills. Proficient with Microsoft Office Software; ability/willingness to learn specific job-related software packages
English Preferred
Quality Focused, ability to problem solve, strong listening skills, phone skills, ability to resolve conflict, ability to Multi-task.
Demonstrated ability to work with the public (our customers and prospective customers) pleasantly and successfully as a representative of the Wilbur chocolate brand.

60% Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system – Netsuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.
20% Problem solve as related to the service and sales function of the role.
20% Assist with special orders, & projects.

– English Preferred.

You might be asking yourself these questions:

What’s the Schedule? 6:00am-2:30pm Monday thru Friday

Pay Rate: $17.00

Weekly Pay: Yes

Location: Elizabethtown Pa

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