Customer Service, CSR, Routing Specialist

Do you have Customer Service/Routing Experience?

Looking to work immediately?


Empire Workforce Solutions is the place to work for!

Work in Commerce as a Routing Specialist/Customer Service making $19.00 + DOE


Must be flexible with start time

Between 7am -10am start times.


This is a great opportunity if you’re looking for future growth!


Responsibilities include but are not limited to:

  • Must be able to send in or fill out required documents in order to set the pick-ups of out bound shipping to the retail stores.
  • Sort orders by customer, ship dates, and routing requirements.
  • Have a basic understanding of vendor routing guides.
  • Understand if a shipment is under or over a certain, weight, cube or carton count how to ship with in the routing requirements.
  • Be able to print BOL’s from JOI for each shipment that may require batching and or special packing lists per vendor compliance.
  • Ability to set up new vendor-routing portals for customers
  • Able to print UCC/SCC labels as well scan for compliance and grades
  • Employee will be answering phone calls and transferring them accordingly when needed.
  • Employee will be responsible for retrieving orders from our system and prepare them accordingly.
  • Employee must understand how to operate and navigate through computer software such as excel, word, outlook, and be able to quickly learn our WMS.
  • Employee will be constantly contacting customers and providing daily information regarding orders and inbound status when needed.
  • Employee will be responsible to email each customer opened order reports once updated with proper notes daily
  • Employee will deal with the routing process of orders as required and outlined by each customer


Job Type: Full-time

Pay: $19.00

Apply online today: and give us a call to schedule an interview at 323-358-2304 immediately.

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